FAQ

For policy guidance, these answers summarize our store policies. The full policy pages control if more detail is needed.

Are any items ineligible for a change-of-mind return?

When more detail is useful, Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.

What cards can I use, and are charges processed in USD?

For customer reference, Payments are in USD. Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

What processing and transit timing should I expect?

For a concise answer, Processing takes 1–2 business days and standard transit normally takes 4–6 business days.

How does the 30-day return and exchange period work?

In practical terms, Yes. We offer a 30-day no-reason return and exchange period after delivery.

What is the delivery area, and how is standard shipping priced?

To clarify the customer-care standard, we ship only within the United States, and free standard shipping applies to every U.S. order.

What should I expect regarding taxes at checkout?

As a general rule, Taxes are collected as required by applicable law.

What is the posting window for an approved refund?

In this summary, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.

Is tracking supplied after my order ships?

Under the applicable policy, Yes. A tracking number is provided after every order ships.

What types of products are offered?

For immediate reference, the live catalog features the products shown in the store's current live catalog. Each product listing provides its applicable use, care, and safety information.

How are return-shipping costs handled?

For a clearer overview, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.